What personal data we collect and why we collect it
Types and uses of personal information
Your personal information is used by Auralex in the following ways:
- Account Information. This tells us about who you are, how to contact you, and your shipping information. If you find that any of your account information is incorrect or needs to be updated, please notify Auralex by email, phone, or mail.
- Email Correspondence. Used to respond to issues and inquiries of all types and to provide customer service. Also used to distribute information about Auralex, our products, and services. Each email newsletter has instructions on how to unsubscribe from our email list.
- Personalized Room Analysis. This is a completely voluntary free analysis service in which Auralex uses user submitted data to deliver a room treatment plan back to the end user or facility manager. The information provided by you is used in house by Auralex employees and if need be, may be shared with Auralex-affiliated dealers or representatives. This information is not purchased or sold and is only shared with those directly affiliated with facilitating or overseeing the project.
User data submitted through the Payment Portal is considered “Sensitive Data.” This data is stored on secure servers managed by PayPal and VeriSign. Auralex does not sell or share this data with any outside or third parties other than those necessary to complete transactions. For more information view the Privacy Policies of PayPal and VeriSign.
We value your privacy and peace of mind. We protect the personal information you share with us. Access to your personal information is limited to people who need it to do their job. All information is stored on secure servers and/or managed by third party data collectors (in the case of email marketing).
If we need to ship something to you, we must share your name and address with a shipping company. We limit such third parties in their access and use of your information. Otherwise, we do not share your personal information with third parties, unless you have granted us permission to do so.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Although pictures uploaded to the Personalized Room Analysis Service are not public, you should avoid uploading images with embedded location data (EXIF GPS) included if you do not want to share this information. Most photos taken with smartphones include this sort of location data, so it is up to the user to remove this information before upload, if they chose to do so. These pictures are treated just like any user data and stored on secure servers. The information is used by our application specialists to determine the best course of action to treat your room. Information may be shared with Auralex-affiliated dealers or representatives if necessary, but will not be shared with any outside third party without consent of the user.
Links/Embedded content from other websites
Occasionally, we provide links to other sites. Since we do not control these web sites, we encourage you to review the privacy policies posted on these (and all) sites.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If your project meets the criteria necessary to involve others outside Auralex your information may be shared with Auralex-affiliated dealers and representatives. Outside third party interaction is kept to a minimum as much as possible (such as shipping companies), is only used when absolutely necessary, and with the consent of the user.
What rights you have over your data
If you have an account on this site or have submitted a Personalized Room Analysis, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.